International Journal of Innovation


International Journal of Innovation

International Journal of Innovation

The International Journal of Innovation (IJI) is a scientific journal. Its mission is to serve as a periodical publication of scientific and technological works in the field of innovation, with a focus on emerging markets, studying individuals, organizations, ecosystems and policies.

The themes of interest to the periodical with a focus on emerging markets are: Innovative Entrepreneurship, Innovation and Learning, Innovation and Sustainability, Internationalization of Innovation, Innovation Systems, Emerging Themes of Innovation and Digital Transformation.

  • The deployment of chatbot to improve customer service in higher education institutions during COVID-19
    por Gustavo Silva Gonçalves el marzo 17, 2022 a las 1:44 pm

    Objective of the study: Present the customer service chatbot solutions implemented by MKT4EDU in three Brazilian HEIs.Methodology/Approach: We adopted the case study as a research method. In-depth interviews with four employees of MKT4EDU, the company responsible for the changes implemented in the student support processes at 3 HEIs, collected the data for this technical report interviews.Originality/Relevance: Describes in detail the chatbot implementation process adopted at these HEIs and the results obtained.Main Results: After implementing the changes, by introducing automated bots available 24/7, HEIs met the pent-up demands for student services at a lower cost.Theoretical/ Methodological Contribution: This study contributes to the chatbot literature by investigating how the education sector can implement this technology from five perspectives: interaction, information, accessibility, entertainment, and customization. We present the number of conversations between chatbot and users and the main topics addressed in these conversations.Social/Management Contribution: By reporting the improvements implemented with chatbot technology in three different HEIs at a time of crisis, we believe we are collaborating with organizations that face similar situations and need to adapt to a new context.

  • Dimensions and components of information economy as a novel economy: a systematic review
    por Leila Abdolahi el marzo 17, 2022 a las 1:44 pm

    Objective of the Study: Despite the critical role and impact of the information economy in the modern world, the dimensions and components of this multi-faceted concept remain understudied and unknown. The complexity and vagueness of information economy and its dimensions has made it challenging, especially for developing countries, to create value and wealth from the appropriate usage of information. This study aims to identify the dimensions and components of the information economy at the micro and macro level.Methodology/Approach: A systematic review guided by PRISMA recommendations was carried out in which 20 papers that met the inclusion criteria were analyzed. ScienceDirect, Google Scholar, Embase, PubMed, Emerald, Scopus, Web of Science and Econlit databases were searched to find relevant English documents.Originality/Relevance: This study conceptualizes and determines the dimensions and components of information economy through a systematic review of the literature.Main Results: The analysis determined eight themes (i.e., dimensions) for the information economy, including human capital, economic factors, governing laws and regulations, political factors, information and communication technology, cultural factors, stakeholders, and information. These themes had a total of 15 sub-themes and 60 codes.Theoretical/Methodological Contribution: This study conceptualizes information economy by identifying and defining its various dimensions and components. The results can be used to develop information economy strategies at the managerial level, especially in developing countries.

  • The study of innovation and absorptive capacity of BRICS countries by using multiple regression analysis
    por Khalid Usman el marzo 17, 2022 a las 1:44 pm

    Objective of the study: This research aims to explore the diverse impacts of national innovation systems of BRICS countries by indicating the key elements and systems aspect, how these aspects have committed to the running of the whole systems and interpreted inside the economic development of these nations.Methodology/approach: Data were collected from the World Bank (WDI), United Nations Educational, Scientific and Cultural Organization (UNESCO), United State Patent and Trade office (USPTO), and World Intellectual Property Organization (WIPO) for Brazil, Russia, India, China and South Africa (BRICS) countries. Data used for following research are time series, annual data from 1999-2014. The multi-regression analysis was completed with utilizing the Statistical package for the Social Science (SPSS).Originality/Relevance: We intend at devoting to the research literature and policy by producing quantitative based proof of the framework that connects the comprehensive element of innovation system to economic system for a longtime.Main results: The findings showed the degree to which components of the National innovation system (NIS), depend on one another for Brazil, Russia, India, China and South Africa (BRICS) , in this regard, any changes in one indicator can effect on other indicators in the system.Theoretical/methodological contributions: Our research is based on the conceptual analyses which draw from the existing literature. It is based on a model to evaluate the dynamics of innovation capacity, absorptive capacity impact and robustness of the economic development.Social /management contributions: Our results have significant implication for policy makers.

  • A study of smartphone companies: do innovation culture and radical innovation affect institutionalization and sustainable competition positively?
    por Zafer Adiguzel el marzo 17, 2022 a las 1:44 pm

    Objective of the study: The present study examines how innovation culture and radical innovation elicit sustainable competition. The study proposes institutionalization as an important underlying mechanism that originates from innovation culture and radical innovation and provides the basis for sustainable competition.Design/methodology/approach: The data were collected from 763 employees working in smartphone companies located in Istanbul, Turkey. The analysis was performed employing PROCESS macro in order to test the hypothesized relationships.Findings: Results show that both innovation culture and radical innovation have a positive impact on institutionalization and sustainable competition. Moreover, the data also support the mediation effect of institutionalization in predicting sustainable competition.Practical implications: The findings imply that the structure of the firms must be ready for change in order to reap the benefits of sustainable competition. In fact, the creation of an innovation culture is very important in technology-intensive firms because there is a need to create common values that encourage employees to adopt innovative behaviors for sustainable competition. Furthermore, radical innovation can be more advantageous for firm-outcomes when large structural differences are identified and bridged successfully.Originality/value: The study develops a novel framework of innovation-competition using a structural perspective, empirically testing the proposed relationships using data from the technology-intensive industry of Turkey.

  • Cumulative learning as an innovation source: the case of a large company in the cosmetics, toiletry and fragrance industry in Brazil
    por Marcio Garcia el marzo 17, 2022 a las 1:44 pm

    Objective of the study: To identify and analyze the evidence of the learning processes such as “learn by doing”, “learn by usage” and “learn by interacting” as a source of innovation in a large company in the Cosmetics, Toiletry and Fragrance Industry (CTF) within Brazil.Methodology/approach: A qualitative study was carried out, using a data collection procedure based on interviews with employees of a large company in the CTF industry within Brazil.Originality/Relevance: A company that seeks innovation is not restricted solely by Research and Development (R&D), but must also consider, as a source of innovation, the continuous learning by its internal and external environment which provides it with a tacit knowledge that differentiates it from its competitors. Despite the CTF sector being one of the most important in the world, with Brazil being one of its biggest players, there is a lack of published articles for this sector, which address the issues of the learning process as a source of innovation.Main results: The results show the existence of the learning process as a source of innovation in formal and informal routines, especially for “learning by interacting”, in generating pioneering innovations in the selected company.Theoretical/methodological contributions: Discuss and demonstrate the role of cumulative learning as a source of innovation for companies.Social contributions / for management: It is hoped that this study will motivate future studies in the pursuit to highlight the role of cumulative learning in generating innovation in companies.

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