Objective: This research empirically demonstrates and provides evidence that the adoption of Internet of Things (IoT) technologies is positively related to patient engagement in healthcare services.
Originality/Value: In India healthcare organizations are still lacking in IoT technology adoption; this research encouraged hospitals and service providers to embrace IoT-enabled care delivery by giving a robust framework.
Findings: Drawing on the SERVQUAL model, the study investigates how IoT adoption enhances information pervasiveness, which subsequently fosters empathy and assurance in physician–patient interactions and shared decision-making processes.
Method / Approach: Employing structural equation modeling with data from a broad sample of healthcare consumers, the results show that IoT adoption enhances both service engagement and the quality of patient care.
Main results: Enhanced empathy and assurance, as perceived by patients, mediate the relationship between IoT-driven information pervasiveness and service engagement, leading to superior care experiences, positive word of mouth, and reduced operational overheads for providers.
Social/management contributions: This research enriches the literature by providing hospital managers with actionable insights into the strategic relevance of IoT adoption, emphasizing its capacity in delivering patient-centered care with high-quality without compromising efficiency.
Objective: This research empirically demonstrates and provides evidence that the adoption of Internet of Things (IoT) technologies is positively related to patient engagement in healthcare services. Originality/Value: In India healthcare organizations are still lacking in IoT technology adoption; this research encouraged hospitals and service providers to embrace IoT-enabled care delivery by giving a robust framework. Findings: Drawing on the SERVQUAL model, the study investigates how IoT adoption enhances information pervasiveness, which subsequently fosters empathy and assurance in physician–patient interactions and shared decision-making processes. Method / Approach: Employing structural equation modeling with data from a broad sample of healthcare consumers, the results show that IoT adoption enhances both service engagement and the quality of patient care. Main results: Enhanced empathy and assurance, as perceived by patients, mediate the relationship between IoT-driven information pervasiveness and service engagement, leading to superior care experiences, positive word of mouth, and reduced operational overheads for providers. Social/management contributions: This research enriches the literature by providing hospital managers with actionable insights into the strategic relevance of IoT adoption, emphasizing its capacity in delivering patient-centered care with high-quality without compromising efficiency. Read More